Conférence : Training Practices and Discourses in Call Centre Management – Points of Consideration for Managers

Communication proposée dans le cadre du congrès Managing by Values – Beyond Cultures and Generations – MacEwan School of Business 2nd International Business Conference

Magda Fusaro et Isabelle Monction
3 mai 2010, UQAM

Documents disponibles :
Présentation PowerPoint (ANG)